Do you need help? Please call us at (800) 560-3783.
As of March 21, we will be closed until further notice.
At Grandis Jewellery, we hold ourselves and our suppliers to the highest quality and excellence standards. We are confident that you will LOVE your Grandis Jewellery. But just in case you don’t love it, we designed our 10-Day Money Back Guarantee. If for any reason you are not satisfied with your purchase, you can return it for a full refund or exchange within 10 days. It’s very easy....
How to return an order:
1. Obtain a Return Authorization Code: Call our customer service department at 1-800-560-3783 to obtain a return authorization code via e-mail. Once you have the code, be sure to write this code outside of the package you are returning.
2. Package your order: You must include all original packaging and collateral material in your return package. If your purchase was accompanied by a diamond certificate be sure to include it also, as failure to include a diamond certificate will result in a $250 replacement charge. You may have received “Free Gifts” with your purchase. If you are going to return an order, we are going to need those back too. If you fail to include all original packaging, collateral and other material we may not be able to issue you a full refund.
3. Pack & Insure: Some carriers require that a package be “double boxed” for insurance purposes. Place the item in its original box. Place the box inside a small carrier box. Place the small box inside a medium carrier box. You must insure your item for the value listed on your invoice.
4. Ship your package: Follow the price listed on your invoice when determining how to ship your item based on the guidelines below:
- Under $500 - You can use the carrier of your choice. Be sure your item is insured, signature required, and request a return receipt.
- Over $500 - Ship your package via Canada Post Registered Mail ™. Your package must be insured for the correct value, and you must request a return receipt for confirmation that we have received it.
- Over $25,000 - Please call us. Special arrangements will be made for packages over $25,000.
What happens next?
Once your item is received it will be inspected by our quality assurance team. If your item was returned in good condition a refund will be issued within 10 business days of inspection. It may take 7-10 business days for your refund to be received once it is issued. In the case of credit cards, please allow one monthly billing cycle. We will refund the full purchase amount using the same form of payment that was used when the purchase was originally made.
In order to receive your refund the item received must be in new or unused condition (without scratches, marks, alterations, or other forms of damage). Items that have been resized, modified and/or otherwise altered will not be eligible for a refund. Items that are returned showing signs of wear or those that have been engraved, altered, resized, or damaged will not be accepted for refund. In these cases, these items will be shipped back to you at your own expense.
If you have any questions about our return policy, please feel free to contact us at 1-800-560-3783.